Frequently Asked Questions
If your question isn't answered here, please contact me
Read on for some common questions and answers
Initial enquiry This will be either over the phone, or face time if you prefer to see who you are speaking with! If you would like to proceed, we will schedule your initial in-home consultation.
An initial in-home consultation is required prior to all sessions or packages. Following this consultation, I will start planning solutions for you. You will receive a personalised client plan and proposal outlining a general idea of tasks and what we plan to achieve, along with a price estimate.
Once you’ve reviewed the plan and proposal, you can decide how to proceed. If you prefer a Kick-Start to DIY, you can use this plan to get started on your own. If you choose to move forward with hands-on help, we’ll set up a schedule that suits you.
The session itself. I will come to your home at the time we have arranged. We will review your goals, focus on the solution, and together get to work! For details of what is included, please review the Prices and Packages section.
At the end of each session, we will review what we have done, and I can give you tips to maintain the new organised area. If another session is required, we can confirm details.
For Mini Sessions Only I’ll arrive at your home at the time we’ve arranged. We’ll spend 1 hour organising the option you selected. There’s no obligation to book further sessions. However, if you’d like to move forward with a more comprehensive project, we can book an initial in-home consultation. You can find more details of the initial in-home consultation in the Prices and Packages section.
People from all walks of life choose to work with a professional organiser.
This includes busy professionals, parents juggling family life, retirees downsizing, individuals feeling overwhelmed by clutter, and anyone who’s simply unsure where to start.
Whether you’re looking to create a more functional space, improve how your current home works for you, or want help with styling to make your home truly reflect you, Being Well Organised can help you achieve a calmer, more manageable environment.
Yes! I’m happy to work with NDIS participants on a private, self-funded basis (including those who are self-managed or plan-managed).
My decluttering and organising services are designed to make daily life easier and more manageable for people with physical disabilities, neurological conditions, or chronic illnesses.
Mini Session: A one-hour, focused organising appointment designed for small, specific areas like a pantry shelf, a section of your wardrobe, or a linen cupboard. No initial in-home consultation is required. It’s a great way to experience the Being Well Organised service with a low time and financial commitment.
Session: A hands-on organising session that lasts either 3 or 4 hours. These sessions are scheduled following your initial in-home consultation and are tailored to your individual goals and space. Sessions form the building blocks of a package. You may only need a single session to reach your goals, and there’s no obligation to book more — you can simply decide as you go.
Package: A package is an organising solution made up of multiple sessions. For example, a 10-hour package may consist of 3- or 4-hour sessions scheduled over several days. Packages allow larger or more complex spaces to be tackled in a structured, step-by-step way.
Initial in-home consultation: $100 paid at the time of booking.
Mini Session only: $99 paid at the time of booking
Sessions: A 50% deposit payment is required to secure your session booking. The balance of payment is due at the end of each session.
You may also choose to pay upfront for each session in one easy, hassle-free payment, rather than splitting into a deposit and balance.
Package payment bonus: 10-hour packages are paid upfront. Clients who pay the package upfront receive 1 extra hour of service, giving you additional value for your investment.
Any additional services (e.g., planning, researching, shopping, mood board) are charged separately. They will be discussed and agreed beforehand and will appear clearly on your invoice.
Payment can be made via Direct Bank Deposit (preferred). Cash and credit card options are available in person.
The initial in-home consultation allows us to meet in person and discuss the project in detail.
Before I even come to your home, I will have started to plan possible solutions and options based upon our initial phone call.
This initial in-home consultation will take approximately 1 hour, and includes a comprehensive review of the space you want to focus on. We will identify any problem areas, take measurements, photos (with your permission), and discuss your goals and budget.
After this consultation, I will provide a detailed and personalised client plan and proposal which includes a summary of our discussion, suggested solutions tailored to your project, intended outcomes and an estimate of time/cost required to complete the project.
No. Mini Sessions are designed as quick, focused organising appointments for small, specific areas. These sessions do not require an initial in-home consultation and offer a low-commitment way to experience the ‘being well organised’ service and enjoy immediate results.
If you decide to proceed with a larger organising project after your Mini Session, we will then schedule the standard in-home consultation. Further details are available in the Prices and Packages section.
You’re welcome to book up to 2 Mini Sessions. These are ideal for smaller spaces or trying the service before committing to a larger project.
For a new space or a bigger project, the next step would be a full in-home consultation. This allows for a fresh assessment, including measurements and photos (with your permission). I’ll send you a personalised client plan and proposal with suggested solutions, time estimates, and a clear plan for completing the project – making the best use of your time and budget.
Your digital mood board is a custom design concept made just for you. After we chat about your style, I’ll put together a unique board that reflects your vision. You’ll get it as a PDF, perfect for inspiration and planning your next steps.
Please note: Images included in your mood board are for inspiration only and sourced from third-party content. You’re welcome to use the ideas and concepts for your own styling or shopping. The mood board and its images are for personal use only and cannot be resold, shared, or distributed.
I service the Eastern suburbs of Melbourne.
Other areas may be considered on an individual basis. Just give me a call to discuss.
Please note: Depending on the location and travel time from my base in Melbourne’s Eastern suburbs, a travel fee may apply.
There isn’t a simple answer for this! Each room/space is different.
Decluttering and organising takes different times for different people.
This is affected by how ready you are to sort through and let go of some of your things, how overwhelmed you feel and how fast your decision-making process works.
I will support you through this process, help keep you on track and encourage you as we make these changes. It is a process and tweaking over time will get the best result for you.
Mostly. The decisions are yours, and I will support you as we work through the clutter and discover organising systems that will work for you.
For smaller areas, we can start together and then you can be elsewhere in your home whilst I get to work.
You can also take a break at any time. Then we review the space at the end and make any final tweaks.
Please do NOT tidy up. I can help you more if I can see how things normally are.
Professional organisers are not cleaners.
However, as we declutter, a light clean of the spaces we are working in (e.g. dusting, wipe down surfaces) will help get the best results.
Not at all. We can use what you already have.
If you want new storage, we can discuss cost effective solutions to suit you.
Absolutely not. You make all the decisions about whether to keep, discard or donate your items. I will guide you through this process.
Our initial phone call and in-home consultation will hopefully help you feel at ease before I am there for a longer period of time.
I am professional and fully insured, so you can feel confident having me in your home.
I am happy to answer any additional questions you may have before I visit.
Please don’t feel embarrassed. I am non-judgmental and when I visit your home, I am looking at the potential in the space you have, not your ‘stuff’.
Yes!
I have completed some short courses in Professional Organising with Creating Order from Chaos, the Institute of Professional Organisers (IOPO), and The Organising Academy.
I have a Certificate In Interior Design from the Interior Design Institute (IDI).
I also hold a Bachelor of Nursing, Post Graduate Diploma in Perioperative Nursing, and a Post Graduate Certificate in Transfusion Nursing. Whilst I no longer work as a nurse, I bring many years of experience with attention to detail, care, confidentiality, and a deep respect for people and their homes.
Well…..no….. It is not picture perfect – it will look good, but most importantly it will work for you to make your life easier, more peaceful, and efficient
It isn’t instant – although you will see changes from the start, decluttering and organising takes time. Be prepared, it may be slower than you think.
Please contact me
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